Frequently Asked Questions

General Questions

How often should I wash my yacht in South Florida?

Most owners choose weekly or biweekly during peak season. Marinas with heavy traffic may need more frequent care. Factors include:

• Sun exposure and UV intensity
• Proximity to salt spray
• Marina traffic and exhaust
• How often you use your boat
• Whether you have ceramic coating

Do you carry marine liability insurance?

Yes, up to $3M. We provide certificates to marinas and property managers on request. We're also:

• Fully licensed in all three counties
• Background checked team members
• Marina compliant at all facilities
• Workers compensation covered

How far in advance should I schedule?

• New clients: We aim for same-week service
• Monthly programs: Set schedule, no booking needed
• One-time services: 3-5 days advance booking
• Emergency/storm prep: 24-hour response

What forms of payment do you accept?

• Cash or check (preferred)
• ACH bank transfer
• Credit cards (+3% processing fee)
• Monthly auto-pay available (5% discount)
• Commercial NET 15 terms available

Service-Specific Questions

What is the benefit of ceramic coating over wax?

Ceramic coatings offer several advantages:

• Duration: 18-36 months vs 3-4 months for wax
• Protection: Superior UV and chemical resistance
• Maintenance: 50% faster washing, self-cleaning properties
• Appearance: Deeper gloss and color enhancement
• Value: Lower cost per month when amortized

Will gelcoat correction remove all oxidation?

We remove oxidation within the limits of the surface:

• Light oxidation: 90-95% improvement
• Medium oxidation: 80-90% improvement
• Heavy oxidation: 70-85% improvement
• Test section: Always shown before full correction
• Realistic expectations: Some deep damage may remain

How do you protect teak during polishing?

Our teak protection process:

• Tape and mask all teak before machine work
• Use drop cloths on large teak areas
• Clean teak separately with gentle methods
• Inspect for overspray after polishing
• Touch up any affected areas immediately

What do your divers clean and inspect?

Complete underwater service includes:

• Hull: Remove all marine growth
• Running gear: Props, shafts, rudders cleaned
• Intakes: Sea strainers, through-hulls cleared
• Zincs: Inspect and report remaining percentage
• Documentation: Underwater photos provided
• Extras: Transducers, speed logs cleaned gently

Scheduling and Logistics

How quickly can you schedule service?

Response times by service type:

• Estimates: 2 hours during business hours
• New clients: Same week service typical
• Monthly clients: Pre-scheduled, no wait
• Emergency: 24-hour storm response
• Peak season: Book 5-7 days ahead

Do you work in all weather?

We monitor conditions closely:

• Light rain: Service continues (boats get wet anyway)
• Heavy rain: Rescheduled for safety
• High winds: Postponed if over 20 knots
• Lightning: Immediate suspension
• Cold weather: Service continues above 50°F

What if I need to reschedule?

Flexible rescheduling policy:

• 24-hour notice: No charge to reschedule
• Same-day cancellation: Case by case basis
• Monthly programs: Unlimited rescheduling
• Weather cancellations: Auto-rescheduled
• Emergency situations: Always accommodated

Environmental and Safety

What products do you use?

All products are:

• Marine-specific formulations
• Biodegradable where possible
• EPA approved
• Marina compliant
• Brand names only (3M, Meguiars, etc.)

How do you handle environmental regulations?

Full compliance includes:

• Containing all runoff as required
• Using eco-safe products
• Following manatee zone rules
• Respecting no-discharge zones
• Proper disposal of all waste

Are your divers certified?

Yes, our dive team has:

• Commercial diving certification
• Marine liability insurance
• Thousands of hours experience
• Proper safety equipment
• Marina-approved credentials

Pricing and Billing

Why are prices shown as ranges?

Every yacht is different:

• Size (length, beam, draft)
• Current condition
• Service complexity
• Marina location
• Frequency of service

We provide exact quotes after assessment.

Do you offer any discounts?

Available discounts:

• Monthly programs: 5-10% off single service rates
• Multi-service bundles: 10-15% package savings
• Referral program: Earn service credits
• Annual contracts: Locked rates
• Auto-pay: Additional 5% off

When is payment due?

Payment terms:

• Residential: Due upon completion
• Monthly programs: Billed monthly
• Commercial: NET 15 available
• Large projects: 50% deposit may apply