HULL RENEW – PRIVACY POLICY

Introduction

Hull Renew LLC ("Hull Renew", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.hullrenew.com, use our services, or otherwise interact with us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services. We reserve the right to make changes to this Privacy Policy at any time. We will notify you about material changes by updating the "Last Updated" date of this Privacy Policy.

INFORMATION WE COLLECT

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Request a quote or estimate for services
• Schedule an appointment or service
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or marketing communications
• Leave a review or testimonial
• Participate in surveys or promotions
• Make a payment for services

The personal information we may collect includes:

• Name and contact information (email address, phone number, mailing address)
• Vessel information (vessel name, make/model, LOA/beam/draft, HIN, location, marina details)
• Payment information (credit card numbers, billing address, banking information)
• Service history and preferences
• Communications with Hull Renew (emails, messages, call recordings)
• Any other information you choose to provide

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Referring website or source
• Pages viewed and time spent on pages
• Click patterns and navigation paths
• Device identifiers and characteristics
• Date and time of visits

This information is collected through cookies, web beacons, and similar tracking technologies. See our "Cookies and Tracking Technologies" section below for more information.

Information from Third Parties

We may receive information about you from third-party sources, including:

• Marinas, yacht clubs, and dock managers
• Vessel captains, managers, or authorized agents
• Payment processors and financial institutions
• Marketing and analytics partners
• Social media platforms (if you interact with our social media accounts)
• Public databases and vessel registration records

Photos and Videos

We routinely capture before, during, and after photos and videos of vessels for quality control, documentation, and potential marketing purposes. These visual records may include your vessel, its identifying characteristics, and occasionally surrounding areas or persons. You may opt out of marketing use or request that we obscure vessel identity by contacting us at support@hullrenew.com.

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• Providing Services: To schedule, perform, and complete yacht detailing and marine services; to communicate about service appointments, delays, or changes; and to provide customer support.
• Payment Processing: To process payments, issue invoices, manage billing, and handle payment disputes or collection activities.
• Service Improvement: To understand how our services are used, identify areas for improvement, and develop new services or features.
• Marketing and Communications: To send you promotional materials, newsletters, special offers, and service reminders (you may opt out at any time).
• Documentation and Records: To maintain service records, warranty documentation, and quality control standards.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes; to enforce our terms and policies; and to protect our rights and property.
• Safety and Security: To ensure the safety of our personnel, clients, and vessels; to prevent fraud and unauthorized access; and to maintain the security of our systems.
• Analytics and Research: To analyze website traffic, user behavior, and service trends to improve our business operations.
• Marketing and Advertising: To display photos and videos of our work on our website, social media, and marketing materials (subject to opt-out rights).
• Business Operations: To manage our internal operations, including accounting, insurance, and administrative functions.

HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf, including payment processors, scheduling platforms, email service providers, website hosting, analytics providers, and marketing partners. These service providers are obligated to protect your information and may only use it to provide services to us.
• Marinas and Facilities: We may share scheduling information, service details, and payment status with marinas, yacht clubs, dock managers, or facility operators where services are performed.
• Subcontractors: We may share necessary information with divers, technicians, and other subcontractors who assist in performing services under our supervision.
• Legal Requirements: We may disclose your information if required by law, court order, subpoena, or governmental request; to enforce our rights or protect our property; to investigate fraud or security issues; or to protect the safety of any person.
• Business Transfers: If Hull Renew is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our website of any change in ownership or use of your personal information.
• Consent: We may share your information with third parties when you have given us explicit consent to do so.
• Aggregated or De-Identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

We do not sell your personal information to third parties.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity and preferences. Cookies are small data files stored on your device that help us improve our website and your experience.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including security, load balancing, and basic navigation.
• Analytics Cookies: Help us understand how visitors use our website, which pages are most popular, and how to improve user experience (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns (e.g., Google Ads, Facebook Pixel).
• Preference Cookies: Remember your preferences and settings to provide a personalized experience.

Third-Party Analytics and Advertising

We use third-party services such as Google Analytics and Google Tag Manager to collect and analyze website usage data. These services may use cookies and other tracking technologies to collect information about your online activities across different websites over time.

We may also use advertising platforms like Google Ads and social media advertising that may track your activity for retargeting purposes.

Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. If you choose to disable cookies, some features of our website may not function properly. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

DATA SECURITY

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI-compliant processors
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on the type of information and the purpose for which it was collected:

• Service Records: Maintained for at least 7 years for warranty, legal, and business purposes
• Payment Information: Retained as required by tax laws, financial regulations, and payment card industry standards
• Marketing Communications: Retained until you opt out or request deletion
• Website Analytics: Typically retained for 26 months in Google Analytics
• Legal and Compliance Records: Retained as required by applicable laws and regulations

After the retention period expires, we will securely delete or anonymize your personal information.

YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations
• Opt-Out: Opt out of marketing communications, promotional emails, or use of photos/videos for marketing purposes
• Data Portability: Request a copy of your personal information in a structured, machine-readable format (where applicable)
• Object or Restrict Processing: Object to or request restriction of certain processing activities (where applicable)

To exercise any of these rights, please contact us at support@hullrenew.com or (561) 440-4127. We will respond to your request within a reasonable timeframe as required by applicable law. We may need to verify your identity before processing your request.

Please note that certain information may need to be retained for legal, regulatory, or legitimate business purposes (such as service records, warranty documentation, payment history, or legal claims).

Opting Out of Marketing

You may opt out of receiving marketing emails by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly. Even if you opt out of marketing communications, we may still send you service-related communications, such as appointment confirmations, invoices, and important account information.

CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible. If you believe we have collected information from a child under 18, please contact us at support@hullrenew.com.

THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, services, or social media platforms that are not operated or controlled by Hull Renew. This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites or services you visit.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information
• The right to opt out of the sale or sharing of personal information (we do not sell personal information)
• The right to correct inaccurate personal information
• The right to limit the use of sensitive personal information
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at support@hullrenew.com or (561) 440-4127.

INTERNATIONAL DATA TRANSFERS

Hull Renew is based in the United States and primarily serves clients in South Florida. Your information will be collected, processed, and stored in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and databases are located. By using our services, you consent to the transfer of your information to the United States.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will update the "Last Updated" date at the top of this Privacy Policy when we make changes. For material changes, we may provide additional notice, such as by email or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Hull Renew LLC
Boca Raton, Florida
Email: support@hullrenew.com
Phone: (561) 440-4127

We will make every effort to respond to your inquiry promptly and address your concerns.