HULL RENEW LLC

These Terms of Service ("Terms") govern all services provided by Hull Renew LLC ("Hull Renew," "we," "us," or "our") to you ("you," "Customer") relating to vessel cleaning, detailing, polishing, oxidation correction, ceramic coating, underwater hull services, and related marine services (the "Services"). By requesting, scheduling, authorizing, or accepting Services, you agree to these Terms in their entirety.

If you are scheduling Services for a vessel you do not own (for example, as a captain, manager, broker, or agent), you represent and warrant that you have full authority to bind the vessel owner to these Terms. You and the vessel owner shall be jointly and severally liable for all obligations under these Terms.

1) Definitions

Vessel: The boat/yacht and any associated components we work on (hull, topside, superstructure, deck, metal, glass, non-skid, interior spaces, tenders, etc.).

Work Order: Any estimate, quote, invoice, job ticket, text/email confirmation, or written scope describing Services and pricing.

Billable Footage: The length/footage used to calculate pricing (typically LOA). We may independently verify measurements; if actual LOA exceeds stated LOA, pricing will be adjusted accordingly without further approval.

2) Scope of Services

We provide marine cleaning and detailing services, which may include:

• Underwater hull cleaning (diver-based where applicable)
• Waterline and hullside cleaning
• Washing, waxing, polishing, oxidation correction ("Buff & Shine" style services)
• Ceramic coating packages (where offered)
• Cabin/interior cleaning (where offered)
• Metal polishing and surface restoration (where offered)
• Seawall cleaning and related exterior cleaning (where offered)
• Damage surveys and cosmetic observations (non-mechanical, non-engineering)

Not provided unless explicitly agreed in writing: mechanical repair, electrical work, fiberglass/gelcoat repair, paint application, structural work, warranty repairs, or any work requiring a licensed trade unless we explicitly subcontract and disclose it. Hull Renew shall not be liable for any condition or defect outside the agreed scope of Services.

3) Estimates, Pricing, and Condition-Based Work

3.1 Estimates Are Not Guarantees

All estimates are based on the condition described by you and what is reasonably observable at the time of quoting. Marine work is inherently condition-dependent. Actual pricing may increase if we discover additional oxidation, staining, biological growth, damage, access limitations, substrate degradation, or prior coating/paint issues not disclosed or reasonably visible during the initial assessment.

3.2 Condition Surprises and Deemed Approval

If we identify scope changes or condition surprises that materially affect time, materials, or risk, we will make a reasonable effort to notify you and obtain approval before proceeding. If you are unavailable and the work is time-sensitive (for example, crew or divers are already mobilized onsite), you hereby authorize us to proceed with reasonable changes needed to complete the objective safely and professionally, up to an additional 25% above the Work Order price or $500, whichever is greater. This deemed-approval provision applies per service visit.

3.3 Access, Environment, and "Best Possible Result"

Results vary by substrate, age, prior coatings, oxidation severity, staining, and paint/gelcoat condition. We do not guarantee "like-new" results under any circumstances. We aim for the best possible result consistent with the Vessel's actual condition and the authorized scope. You acknowledge that marine surfaces degrade over time and that detailing outcomes are inherently limited by the Vessel's pre-existing condition.

3.4 Ceramic Coating Add-Ons

If a ceramic package is purchased, pricing may be structured as the underlying correction/polish service plus a ceramic add-on calculated by vessel footage, as reflected on the Work Order. Ceramic coating performance is subject to the limitations in Section 13 and the separate Ceramic Coating Addendum (if applicable).

4) Scheduling, Arrival Windows, and Marina Rules

4.1 Scheduling

We schedule by route, tide, weather, and crew availability. Arrival times are approximate unless we confirm a fixed appointment window in writing. Hull Renew reserves the right to adjust scheduling at any time due to operational needs, weather, or safety concerns without liability.

4.2 Marina and Property Compliance

You are solely responsible for ensuring we are permitted to work at your marina or property and that any required permissions, gate codes, certificates of insurance, or work authorizations are secured before our arrival. If a marina requires a Certificate of Insurance, we can provide it upon request with at least 72 hours' notice. Any delays, fines, or charges resulting from your failure to secure proper access or permissions are your sole responsibility and will be billed to you.

4.3 Access Requirements

You must provide safe, unobstructed access to the Vessel, including:

• Dock access, keys, and alarm instructions (if needed)
• Shore power and water access (if required for the scope)
• Clear work areas (personal items must be removed or secured)

If access is blocked, unsafe, or not as represented, we may reschedule and charge a trip fee of $150 per occurrence.

5) Weather, Tides, and Safety Rescheduling

Marine work depends on conditions. We may delay, pause, or reschedule due to weather, sea state, lightning risk, tides/currents, water visibility, hazardous marine life, equipment issues, or any safety concern as determined in our sole discretion.

If we arrive and conditions are unsafe or unsuitable in our sole judgment, we may reschedule and charge a mobilization fee of $150 to cover crew deployment and transit costs.

6) Customer Responsibilities

You agree to:

• Accurately and completely describe the Vessel condition, including any known issues (paint failure, soft spots, previous repairs, fragile components, structural concerns)
• Ensure the Vessel is properly secured and safe to work on
• Ensure engines are off and propellers/thrusters are not engaged during underwater work
• Notify us at least 24 hours in advance of any scheduled moves, fueling, launches, hauls, or diver restrictions
• Remove or secure all valuables and personal items in and around work areas
• Provide accurate LOA and vessel specifications

Failure to meet these responsibilities may result in rescheduling, additional charges, or a limitation of our liability for any resulting damage, delay, or incomplete work. You assume full responsibility for any consequences arising from incomplete or inaccurate disclosures.

7) Underwater Hull Work — Specific Terms

7.1 Safety and Operational Restrictions

For diver safety, you agree and warrant that during all underwater work:

• All engines remain off
• All thrusters remain disabled
• No shifting into gear under any circumstances
• No discharge of water intakes that could endanger divers
• No sudden vessel movement
• No unauthorized persons enter the water near the work area

CRITICAL: If any of these safety rules are violated, we will stop work immediately without further obligation. The visit will be billed as completed at the full Work Order price, plus any applicable mobilization fee. You shall be solely liable for any injury, death, or damage resulting from your violation of these safety requirements, and you agree to indemnify, defend, and hold Hull Renew harmless from any and all resulting claims, costs, and damages without limitation.

7.2 Bottom Paint and Antifouling Limitations

Hull growth removal may impact failing, aged, or poorly adhered paint. If paint is flaking, soft, delaminating, or poorly adhered, cleaning can accelerate shedding. We are not responsible for paint loss, underlying paint defects, pre-existing paint failure, or any condition of the anti-fouling system, regardless of whether we were aware of the condition before beginning work. You acknowledge that bottom paint condition is your responsibility to assess and disclose prior to service.

8) Changes, Add-Ons, and Customer Requests Onsite

Any additional requests onsite — including extra areas, additional metal work, interior add-ons, heavy growth removal, stain remediation, or specialty products — are treated as scope changes and will be billed at our then-current rates in addition to the Work Order price. Verbal requests onsite are binding and billable once work begins.

9) Payment Terms

9.1 Payment Due

Unless otherwise stated on the Work Order, payment is due in full upon completion of Services on the service date. For multi-day jobs, progress payments may be required daily or at milestones as specified on the Work Order.

9.2 Deposits

We may require a non-refundable deposit of up to 50% for larger jobs, specialty coatings, multi-day work, or reserved crew time. Deposits are credited toward the final invoice. Deposits are forfeited if you cancel for any reason other than a Hull Renew-initiated weather reschedule.

9.3 Accepted Methods

We accept credit/debit cards, ACH transfers, Zelle, and checks as listed on the invoice or Work Order. Returned checks or failed electronic payments will incur a $50 processing fee per occurrence.

9.4 Late Fees and Collections

Past-due balances will incur:

• A late fee of 1.5% per month (18% annually) or the maximum rate allowed by Florida law, whichever is greater, compounding monthly
• After 30 days past due: a collections surcharge of 25% of the outstanding balance to cover administrative and collection costs
• All reasonable collection costs, including attorney fees, court costs, and agency fees, regardless of whether a lawsuit is filed

You agree that any amount remaining unpaid for more than 30 days constitutes a material breach of these Terms.

9.5 Card on File

If you provide a payment method for autopay or card-on-file billing, you authorize us to charge all amounts due under the Work Order and these Terms, including approved scope changes, late fees, trip fees, and any other charges authorized by these Terms, without further notice or approval required for each individual charge.

9.6 Right of Lien

To the fullest extent permitted by Florida law, Hull Renew reserves the right to assert a maritime lien or mechanic's lien against the Vessel for any unpaid amounts. You agree not to transfer, sell, or encumber the Vessel while any balance remains outstanding to Hull Renew.

10) Cancellations, No-Shows, and Trip Fees

10.1 Customer Cancellations

If you cancel or reschedule with less than 48 hours' notice, we will charge a cancellation fee of $200 or 25% of the Work Order value, whichever is greater, to cover reserved labor, materials, and route planning.

10.2 No Access / No Show

If we arrive and cannot access the Vessel or the worksite for any reason attributable to you, we will bill a trip fee of $200 and require rescheduling. Repeated no-access situations (two or more) may require a full deposit before future scheduling.

10.3 Weather Reschedules

Weather and safety reschedules initiated by Hull Renew are not charged as customer cancellations. However, if the rescheduled visit fails due to access or permission issues on your end, cancellation fees apply.

10.4 Hull Renew Cancellations

Hull Renew may cancel or decline any job at any time for any reason, including but not limited to safety concerns, scheduling conflicts, or operational capacity. Our sole obligation upon cancellation is to refund any unused deposit. We shall not be liable for any consequential damages, lost charter revenue, or other costs arising from our cancellation.

11) Documentation, Photos, Video, and Marketing

11.1 Service Documentation

Hull Renew will photograph the Vessel before, during, and after service for quality control, documentation, and claim protection purposes. These images are Hull Renew's property and may be retained indefinitely. You consent to this documentation as a condition of service.

11.2 Marketing Use

With your permission (which may be granted in writing, text, email, or via a checkbox on a form), we may use before-and-after photos and video for marketing purposes including website, social media, advertisements, and portfolio materials. We will not intentionally disclose vessel name, registration number, or personally identifiable information without explicit permission.

If you do not want marketing usage, you must notify us in writing before service begins. Absent such notice, you grant Hull Renew a non-exclusive, perpetual, royalty-free license to use anonymized images of the Vessel for marketing purposes.

12) Damage, Pre-Existing Conditions, and Limited Liability

12.1 Pre-Existing Conditions

Marine surfaces frequently have pre-existing defects including but not limited to micro-cracks, oxidation, thin gelcoat, prior repairs, failing coatings, brittle plastics, loose hardware, corroded fasteners, and UV damage. We are not responsible for:

• Pre-existing damage of any kind
• Hidden or latent defects
• Manufacturer defects
• Deterioration from age, UV exposure, salt, corrosion, neglect, or improper prior work
• Damage that becomes apparent only after cleaning removes growth, dirt, or oxidation that was masking the underlying condition

12.2 Fragile Components

You acknowledge and accept that certain components are fragile and may fail during normal, professional detailing operations. These include but are not limited to: aged decals, brittle plastics, oxidized clear plastics/Eisenglass, old seals, deteriorated caulk, weak adhesives, corroded fittings, and delaminating surfaces. We will use reasonable care; however, we expressly disclaim liability for damage to any fragile component, and you waive any claim related to such components.

12.3 Limitation of Liability

12.4 Indemnification

You agree to indemnify, defend, and hold harmless Hull Renew, its owners, members, managers, employees, agents, subcontractors, and insurers from and against any and all claims, demands, lawsuits, losses, damages, liabilities, costs, and expenses (including reasonable attorney fees and costs at all levels of proceedings) arising out of or related to:

• Unsafe conditions you created, permitted, or failed to disclose
• Inaccurate or incomplete information provided by you regarding the Vessel
• Your instructions that increase risk or deviate from industry best practices
• Third-party interference (marina staff, guests, other contractors, other vessel owners)
• Your breach of any provision of these Terms
• Any injury or damage resulting from your violation of Section 7 (Underwater Safety)
• Any claim by a vessel owner if you scheduled Services without proper authority

This indemnification obligation survives termination of these Terms and completion of Services.

13) Warranty and Disclaimers

We warrant only that Services will be performed in a professional and workmanlike manner consistent with reasonable industry standards for mobile marine detailing in the South Florida market.

Ceramic Coating Disclaimer: If a ceramic coating is applied, any limited warranty on coating performance (if offered) will be set forth in a separate Ceramic Coating Addendum. Absent such addendum, ceramic coatings are provided "as-is" after application, and Hull Renew makes no warranty regarding longevity, hydrophobic properties, gloss retention, or chemical resistance. Coating performance is highly dependent on customer maintenance; failure to follow recommended maintenance schedules voids any coating warranty.

14) Insurance and Claims Process

If you believe Hull Renew caused damage during the performance of Services, you must:

1. Notify Hull Renew in writing (email or text) within 24 hours of service completion, or within 24 hours of discovering the alleged damage if the Vessel was not inspected on the service date.
2. Provide clear, timestamped photographs or video of the alleged damage and a detailed written description of the claim.
3. Preserve the damaged area in its current condition and allow Hull Renew a reasonable opportunity to inspect the damage before any repairs are performed (unless emergency mitigation is immediately required to prevent further damage).
4. Obtain at least two independent repair estimates before undertaking any repair, and provide copies to Hull Renew.

CRITICAL: Failure to provide timely notice within the 24-hour window, failure to preserve the damage for inspection, or failure to allow Hull Renew the opportunity to inspect SHALL constitute a complete waiver and release of the claim to the fullest extent permitted by law. You expressly agree that strict compliance with this claims process is a condition precedent to any recovery.

15) Force Majeure

We are not liable for delays, failures, or inability to perform caused by events beyond our reasonable control, including but not limited to: severe weather, hurricanes, tropical storms, natural disasters, pandemics, epidemics, marina closures, bridge closures, supply chain disruptions, supply shortages, acts of God, governmental actions or orders, labor disruptions, equipment failures, fuel shortages, or civil unrest. Force majeure events suspend our obligations for the duration of the event without liability or penalty.

16) Environmental Compliance

Hull Renew will use commercially reasonable efforts to comply with applicable federal, state, and local environmental regulations in the performance of Services, including the Clean Water Act and applicable Florida Department of Environmental Protection rules. However, you acknowledge and agree that:

• You are responsible for ensuring that your marina or property permits the type of work requested and complies with applicable environmental rules for your slip or location.
• Hull Renew is not liable for any environmental fine, penalty, remediation cost, or third-party claim arising from pre-existing contamination, your Vessel's condition (including failing anti-fouling paint), or marina-specific environmental restrictions you failed to disclose.
• You agree to indemnify Hull Renew for any environmental claims arising from conditions you failed to disclose or that are attributable to your Vessel rather than Hull Renew's methods.

17) Right to Refuse or Discontinue Service

Hull Renew reserves the absolute right to refuse, decline, or discontinue service at any time and for any reason, including but not limited to:

• Unsafe vessel or work conditions
• Vessel condition materially different from what was represented
• Hostile, threatening, or abusive behavior by any person at the worksite
• Marina or property restrictions that prevent safe or lawful completion of work
• Non-payment or history of late payment
• Any situation where, in Hull Renew's sole judgment, continuing would be unsafe, impractical, or expose Hull Renew to unreasonable risk

If Hull Renew discontinues service under this section, you shall pay for all work completed to that point at our standard rates, plus any applicable mobilization or trip fees. Hull Renew shall have no further obligation and shall not be liable for any damages arising from the discontinuation.

18) Dispute Resolution, Governing Law, and Venue

18.1 Mandatory Informal Resolution

Before filing any claim, lawsuit, or demand, you must contact Hull Renew in writing and allow at least 30 days for good-faith informal resolution. Failure to comply with this requirement is grounds for dismissal of any proceeding.

18.2 Governing Law

These Terms are governed exclusively by the laws of the State of Florida, without regard to conflict-of-law principles. You waive any argument that another jurisdiction's laws should apply.

18.3 Mandatory Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the relationship between you and Hull Renew that cannot be resolved through the informal process in Section 18.1 shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or Commercial Rules, as applicable). The arbitration shall take place in Palm Beach County, Florida. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

18.4 Class Action and Jury Waiver

18.5 Small Claims Exception

Either party may bring an individual claim in small claims court in Palm Beach County, Florida, if the claim qualifies under applicable jurisdictional limits.

18.6 Prevailing Party Attorney Fees

In any arbitration, litigation, or other proceeding to enforce these Terms or resolve a dispute, the prevailing party shall be entitled to recover its reasonable attorney fees, costs, and expenses (including expert fees and costs at all levels of proceedings and appeals) from the non-prevailing party.

18.7 Statute of Limitations

Any claim arising out of or related to the Services must be filed within one (1) year of the date the Services giving rise to the claim were performed. Claims filed after this period are forever barred.

19) Privacy

Any personal information we collect is used to schedule and perform Services, communicate with you, maintain business records, process payments, and improve our operations. We may share information with subcontractors, insurance providers, payment processors, and legal counsel as necessary. By agreeing to these Terms, you consent to this collection and use. If Hull Renew maintains a separate Privacy Policy, it is incorporated by reference.

20) Communications and Electronic Signatures

You consent to receive all communications electronically, including but not limited to texts, emails, invoices, estimates, work orders, approvals, and legal notices. Communications sent to the email address or phone number you provide are deemed received when sent. Approvals by text or email are binding. Electronic signatures and checkbox acceptance are valid and enforceable to the fullest extent permitted by law.

You are responsible for keeping your contact information current. Hull Renew is not liable for communications you fail to receive due to outdated contact information.

21) Assumption of Risk

You acknowledge that marine detailing and underwater hull services involve inherent risks, including but not limited to surface damage to aged or degraded materials, paint removal, chemical reactions with unknown prior coatings, and environmental exposure. You voluntarily assume these risks and agree that Hull Renew's liability is limited as set forth in Section 12, regardless of any negligence by Hull Renew, except to the extent such limitation is prohibited by law.

22) Non-Disparagement and Review Policy

You agree not to publish or post false, misleading, or defamatory statements about Hull Renew, its employees, or its services on any platform, including but not limited to social media, review sites, and forums. This section does not restrict your right to post truthful, good-faith reviews or to file complaints with governmental agencies. Hull Renew reserves the right to publicly respond to reviews for accuracy.

23) Non-Solicitation of Employees and Subcontractors

During the term of any active service relationship and for a period of twelve (12) months following the last service performed, you agree not to directly or indirectly solicit, recruit, or hire any Hull Renew employee, diver, crew member, or subcontractor for marine detailing, cleaning, or related services. Violation of this provision entitles Hull Renew to liquidated damages of $10,000 per occurrence, which you agree is a reasonable estimate of damages and not a penalty.

24) Severability

If any provision of these Terms is found unenforceable, invalid, or void by a court or arbitrator, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

25) Entire Agreement and Modification

These Terms, together with the Work Order and any applicable addenda, constitute the entire agreement between you and Hull Renew regarding the Services and supersede all prior discussions, representations, and agreements, whether oral or written. No modification of these Terms is valid unless made in writing and signed by an authorized representative of Hull Renew. Hull Renew may update these Terms at any time; continued use of Services after updated Terms are posted or provided constitutes acceptance.

26) No Waiver

Hull Renew's failure to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by Hull Renew to be effective. A waiver of any provision on one occasion shall not be deemed a waiver on any subsequent occasion.

27) Contact

Hull Renew LLC

Email: support@hullrenew.com

Phone: (954) 670-4296

Service Area: Palm Beach, Broward, and Miami-Dade Counties, South Florida